At Discount Shop Bangladesh we want you to love what you buy. If something isn't right, we'll help you fix it.

1. Check your parcel on delivery

Please open and check your parcel in front of the delivery person. If the product is damaged, defective, the wrong item or the wrong size, you can refuse the parcel on the spot and only pay the delivery charge — or call us and we'll arrange a replacement.

2. 7-day size exchange

You can exchange a product for a different size or colour within 7 days of receiving it, as long as:

• The product is unused, unwashed and in its original condition with all tags attached.
• You have the order number or invoice.
• The size or colour you want is in stock.

For a size or colour change, the customer pays the delivery charge for the exchange. If we sent you the wrong or a faulty item, we pay all delivery charges.

3. Refunds

We give a full refund if:

• The product is damaged, defective or not as described, and we can't replace it.
• We sent you the wrong item and the correct one is out of stock.

Refunds are sent through bKash, Nagad or bank transfer within 3–7 working days after we receive and check the returned product. Delivery charges are refunded only if the problem was our mistake.

4. Items we can't exchange or refund

• Products that have been used, washed, altered or damaged after delivery.
• Products without original tags or packaging.
• Items bought on clearance or final sale (marked "Final sale" on the product page), unless they are faulty.

5. How to request an exchange or refund

Call or WhatsApp us at +8801805-065565, or email discountshopbd.officials@gmail.com, with your order number and photos of the product. Our team will guide you through the next steps.

Discount Shop Bangladesh

466/B, Taltola Mor, Khilgaon, Dhaka 1219, Bangladesh